Introducing an expertly crafted animated book summary of the groundbreaking work by K. Patterson, J. Granny, R. Mcmillan and A. Switzler. Crucial Conversations is packed with practical advice for how to handle tough, high-stakes conversations more effectively. Whether you are in business, politics or simply wanting to improve your personal relationships, this book will guide you through the art of communication with maximum effectiveness and minimum stress (2019).